Websites are great for showcasing your products and services, however they’re only the tip of the iceberg when it comes to addressing questions and concerns your customers might have. While businesses used to rely on phone and email communications, in today’s rapid society, those solutions aren’t enough.
The key to success in today’s competitive landscape is to address customer concerns as soon as they come up. There’s where live chat software, such as SalesIQ comes into play. It enables you to cut call center costs by allowing customer success representatives to communicate with multiple individuals at once. Aside from cutting costs, you’ll also boost customer satisfaction.
Now, imagine for a second you were able to go beyond simple conversations and proactively engage prospects when they’re most likely to make a purchase. With SalesIQ, you can trigger chats based on on-page times or targeted landing pages. With built-in geolocation, you can strategically reach out to prospects with personalized offers and discounts based on their location.
Behind the scenes, SalesIQ enables you to streamline your business processes. The lead scoring functionality of SalesIQ enables you to access lists of all your visitors prioritized by score. The robust dashboard captures visitor activity, interests, notes, and other data points which can improve your sales processes.
SalesIQ is designed to fit into your existing workflows with a variety of integrations into solutions such as: Unbounce, Magento, WordPress, Mailchimp, Shopify, Hubspot, Google Analytics, and a variety of other solutions. Not to mention there’s also seamless integration into the robust Zoho application suite.
Developers will appreciate the SalesIQ mobile SDK which makes it easy to integrate the solution into your mobile applications. Speaking of which, there’s also an Android app to compliment
In addition to the third-party application support, you can customize SalesIQ to fit your precise needs. You have the option of choosing a variety of chat widget styles, chat stickers, and colors. Agents can even upload their photo to better personalize the sales/support experience.
Don’t let this advanced functionality fool you however – SalesIQ is offered in a variety of price points to fit virtually any budget. In fact, there’s even a free tier so you can get started without providing your credit card information.
Let’s take a closer look at Zoho SalesIQ, including its main features:
Track and Engage Visitors
Live Chat Software
Visitor Insights and Lead Scoring
CMS and E-commerce Integrations
Take this quick tour of Zoho SalesIQ to understand how to navigate and use some of its handy features.
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